ENGL 7746 Spring 2006

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Training in Professional Communication

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Introduction

This course focuses on professional communicators as trainers and developers of training materials such as handouts, guides, manuals, and electronically delivered modules. Students in the course will consider the theory and practice of training including theories of adult learning; appropriate design for training; and effective methods of "distribution," whether instructor-led, web- or cd-rom-based, or a combination of methods.

Training differs from teaching in that training primarily involves adult learners and instructional materials designed to allow users to learn and complete specific tasks. Adult learners may be employees in companies that provide training to personnel, members of organizations who need training in particular procedures or issues, or members of the general public who desire training in skills required to participate in specific activities. For example, trainers at Champion International Paper prepare manuals that employees use to learn the tasks associated with their job positions as well as those of employees within the company. Instructional designers with the collaborative IRB Training Initiative (CITI) develop Web-based modules used to train university researchers about human subject protection requirements. And developers of training materials for the Red Cross prepare information used by people seeking certification in life-saving procedures.

Instructor Contact Information

Donna Kain, PhD
Department of English
East Carolina University
Office: 2139 Bate Bldg.
Phone: (252) 328-6724
E-mail: kaind@ecu.edu

Spring 2006 office hrs:
Wed. 9:30 to 11:30 am
And by appointment

Online Hours:
Tues. 2:00-4:00 pm
Thurs. 7:00-9:00 pm

E-mail is the best way to get in touch with me. I check my voice mail when I'm in the office, but not often otherwise. I answer e-mail as quickly as I can; however, I'm not generally online on Saturdays or on Sunday mornings before noon. During online office hours, I'll be sitting at my computer with e-mail open and at the ready.

Course Texts

The following are the required textbooks for the course:

  • Writing Training Materials That Work: How to Train Anyone to Do Anything, Wellesley R. Foshay, et al. Pfeiffer, 2003
    ISBN: 0787964115
  • Advanced Web-Based Training: Adapting Real World Strategies in Your Online Learning, Margaret Driscoll, Saul Carliner. Pfeiffer, 2005
    ISBN: 0787969796

Additional readings include various articles and Web sites that I will assign throughout the course and that you will choose as part of the project work.

Course Objectives

This course introduces issues relevant to various types of training. We will:

  • Develop a basic understanding of theories of learning and concepts of instructional design
  • Learn processes and strategies for developing and delivering training and training materials
  • Become familiar with various tools and methods available for developing training for face-to-face, electronic, and blended delivery
  • Improve technology skills by developing training materials
  • Enhance individual communication and management skills and critical thinking abilities through discussion and participation.

The outcomes (tangible evidence of the achievement of objectives) I have in mind are that by the end of the course you will be able to:

  • Identify and discuss theories of learning (cognitive theory in particular) including their implications for training
  • Develop outcomes, objectives, activities, and content that facilitate learning
  • Plan and create effective training materials
  • Demonstrate strategies for providing training to adult learners in a specific context (of your choice)
  • Evaluate training materials

East Carolina University and the Americans with Disabilities Act

East Carolina University seeks to fully comply with the Americans with Disabilities Act (ADA). Students requesting accommodations based on a covered disability must go to the Department for Disability Support Services, Brewster A-114, to verify the disability before any accommodations can occur. The telephone number 252-328-6799.

Please let me know if you have any accessibility problems with the Web site.

Academic Honesty

In this course, plagiarism and all other forms of academic dishonesty will be treated based on the East Carolina University Code of Conduct. Because this is a graduate level course, I'm assuming that you are all familiar with what constitutes improper uses of sources and copyrighted materials. Sometimes, however, the rules for adequately citing sources and/or the procedures for acquiring permissions are not entirely clear cut. We should discuss any issues as they arise, particularly in terms of the ways in which these areas are related to publication practices.

Course Communications

Blackboard. We'll use the asynchronous discussion board utility on Blackboard to discuss various topics and readings. Though I won't post replies to every post of yours, I'll chime in periodically.

I'll also post on Blackboard additional readings, sample documents, PowerPoint presentations, and other course materials that I want to make available only to participants in the course.

To access Blackboard, go to the ECU Web site and click on the Blackboard tab at the top left of the main page content. Once on the Blackboard site, you'll need your ECU mail ID and Password to log in. You should immediately see a link to this course under "My Courses."

E-mail. Our secondary contact is through email. Some procedures for corresponding via email include the following:

  • In the subject line, please include "ENGL 7746:" followed by the subject of the e-mail. (I use filters in my e-mail program to automatically direct e-mail to folders. This strategy works well for me particularly when I'm teaching more than one course online.)
  • Include your name and e-mail address in all e-mail.
  • When submitting a document via e-mail, attach the file to an e-mail message; do not paste the content into the message.
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